As an English major at a small liberal arts college I built a solid foundation of critical thinking, analysis and writing skills. Professionally, I’ve found that translates into an ability to analyze information, processes or applications and distil what’s most important so that it can be presented in a way that’s digestible and actionable for employees.
Here’s how it comes together:
- Discovery – Meeting with key stakeholders (e.g., business sponsors, information technology, corporate communications) to gain a high-level understanding of business objectives, goals, desired outcomes and project timelines.
- Analysis – Getting hands-on to gain a deeper appreciation for how things work, potential challenges users might face and details they need to know. In some cases that means reviewing processes, in others it’s testing out software or reviewing website copy, reference materials or manuscripts. Completing this level of detailed analysis enables me to identify pitfalls and opportunities and have credible conversations with stakeholders
- Change Management – Managing the people and processes involved with the change. Getting sustained commitment from leadership and members of the project team. Identifying opportunities and obstacles along the way and making the necessary adjustments to ensure a successful implementation. Acknowledging that there is a human and emotional component to the change process.
- Communications – Creating high-level materials that inform users about the change and why it’s being made and, when needed, the tactical training programs and resources to teach them how to successfully adopt the new process or business solution.